Return Policy & Warranty
At MONO Fence, we’re fully committed to customer service as we value it to be the main source of success of any type of business. If you’re not satisfied by your order, we’ll do everything we can in our power to make it right. We simply stand behind every single equipment we sell.
Any unused item will be accepted gladly within 30-days of delivery and a full refund will be issued with a %20 restocking fee. You will be responsible for the return shipping costs that will occur. Refund will be processed within 4 weeks after we receive your item.
If you receive an incorrect or defective item, we will issue a full refund and cover return shipping costs. For exchanges, if you accidentally ordered an item that isn’t compatible with your machine and it’s still unused, we will gladly work with you and organize an exchange. You will be responsible for the return shipping fee of the initial purchase as well as the shipping costs of getting the new item out to you. Price difference (if any) between the exchanged items will be reflected accordingly. If we receive a return, and upon inspecting the item for damage, misuse, or signs of operation, find the item to be non-salable as a new item, you will be notified and presented with two options ;
1. You may receive store credit in the amount of the original order, minus the cost of the initial shipping fee, as well as a 20% restocking fee and an agreed-upon fee related to the damage incurred.
2. You may opt to have the damaged item returned to you. You will be responsible for all shipping costs, including the return shipping cost to MONO Fence, and the additional return shipping cost to get the damaged item back to you.
To be able to provide timely and secure shipping service, we have partnered with shipping carriers that we trust to do the job right. In the rare case of receiving an item that has been damaged during transit, it is your responsibility to note any and all damage on the Bill of Landing (BOL), upon delivery. You will also be responsible for filing a freight claim with the carrier. For our part, we will do everything we can to be an advocate on your behalf, and assist in negotiating with the carrier to remedy the situation. In the case of a lost shipment, please notify us if you have not received your order in a timely manner. We stock the majority of items we advertise and sell, and pride ourselves on prompt, accurate shipments. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to 4 weeks to notify the carrier of the issue and to locate your order. If after exhausting all avenues, and verifying with the carrier that your order is indeed lost, we will ship an additional item to you at no cost.
We desire all of our customers to shop with confidence and be aware that we want our customers to shop with confidence and know that they’re getting the best customer service in the business. We’re proud to offer a 1-Year Limited Factory Warranty on all products offered and sold on our website.
You have two options when it comes to initiating a return or learn more about the details of the warranty :
Call us at +1 (858) 302-8031
Email us at info (at) monofence.com